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The Gas Centre and BBQ Shop Limited – thegascentre.co.uk Support – 2025-03-14

Investigating suspicious missing orders. Tracing access logs and identifying suspicious IPs. Checking recently modified files. Removing/restoring contaminated files. Phone call with FC re: Stripe JS compromised. Monitoring page. Phone call with PF re: config file change; running file comparison with clean backup. Adding counts to monitoring page. Preparing file system comparison. Comparing filesystem with pre-move […]

The Gas Centre and BBQ Shop Limited – thegascentre.co.uk Support – 2025-03-13

Phone call with TW re: Mailchimp Integration Pro module not syncing products under correct store URL. Reviewing code – store aware, advise support query to Clear Thinking. Investigating myql high load – many sleep queries. Checking php-fpm processes – suspicious malformed _route requests (XOR). Checking mysql processlist – seo_url SELECT queries. Escaping affected query in […]

The Gas Centre and BBQ Shop Limited – thegascentre.co.uk Support – 2025-03-12

Investigating Notify Me button not showing. Tracing NotifyWhenAvailable module code and debug logging – Javascript not loading. Debugging layout overrides – BBQ Product overridden by Calor Product (bbq). Updating Mailchimp Integration Pro module. Phone call with PF re: layout issues. Comparing layout config with old site – same. Updating store opening hours on contact page […]

The Gas Centre and BBQ Shop Limited – thegascentre.co.uk Support – 2025-03-06

Checking server performance – terrible. Removing php-fpm access and slow logging. Restarting services. Checking process – mysql high CPU. SHOW PROCESSLIST – many “Waiting for table level lock”. Researching converting table engine to InnoDB. Phone call with PF. Preparing SQL statements to convert tables to InnoDB. Backing up table. Converting engine to InnoDB. Optimising InnoDB […]